What if i received a damage item?
Step 1: Don’t panic! If a product appears to be damaged, please reach out to customerservicetapitapus@gmail.com with a photo that shows the damage and we will be happy to assess the claim. If the item is deemed damaged, a replacement will be sent out to you. We’re happy to evaluate snag-related issues on a case-by-case basis.
What should i do if i believe that my item is defective?
If you believe that the item(s) you received is defective, please contact us right away so we can make it right. In order to expedite this process, please provide photo evidence of the defect so that our quality control team can confirm or deny the claim. If you dont accept the ítem change, the refunds due to defect must be requested within seven (7) days of receipt of the item(s).
I ordered one item but received something different. what should i do?
If you believe that you have received the incorrect item, first of all, we’re sorry. Second of all, please contact us customerservicetapitapus@gmail.com so we can resolve the issue immediately. We will ask for photo evidence, so to speed things along, please provide a photo of the item’s labels as well as the bag labels when contacting us. As soon as we confirm that you did in fact receive the wrong item, we will be more than happy to send a replacement package.
What is tapitap exchange policy?
RETURN POLICY : Need to exchange?! We've made this process SUPER easy!! All we ask is that returns are requested within 30 days of receipt of your order. We will make the Exchange only for a damaged item, defective item, or wrong item shipped.
WE REQUIRE THAT ALL EXCHANGED ITEMS BE IN NEW CONDITION IN THE ORIGINAL PACKAGING WITH THE ORIGINAL TAGS STILL ATTACHED. We reserve the right to refuse the return of any items that have been worn, damaged or had the tags removed. If an item we receive for exchange has been worn, or the tags removed, the item will be deemed unacceptable for exchange. All packaging for the exchanged item must be intact and not damaged in any way.
Its been more than 30 days since i received my order. can i still return it?
If it has been more than 30 days days since you have received your order, we hate to tell you that you are no longer qualify for a return.
Refund policy
We will only make a refunds, if you dont accept the changes of the ítem for another in case of damage, defect by quality or wrong ítem shipped.
Items being returned for a refund must be received in unworn and original condition at our warehouse within 30 days of you receiving the shipment. All returns must be postmarked within 7 days of creating a RMA. Refunds will be issued to the original form of payment. Returned items received after the 30 day return window will be issued store credit instead of a refund. (Refunds due to defect must be requested within seven (7) days of receipt of the item(s) In these situations, photo proof is always required before we will issue a refund.
